2019 Annual Conference FAQs

When does the conference take place?

On Friday 20 September and Saturday 21 September 2019.

Where is the conference being held?

At the PARKROYAL Darling Harbour Hotel, 150 Day Street Sydney NSW 2000
The main plenary room and breakout rooms (Blackwattle 1, 2 and 3) are on level 2. Lunch, morning tea and afternoon tea locations are also on level 2.

What’s the nearest train station to the venue?

The nearest train station is Town Hall.

What time does it start?

On Friday registration starts at 8.30am and the official opening is at 9am.
On Saturday registration starts at 9am, with the keynote speaker commencing at 9.30am. Please refer to our program for workshop times.

What time does it finish?

On Friday, the conference day finishes at 6pm (after the networking drinks).
On Saturday, the conference program finishes at 4.30pm.

Can you cater for specific dietary requirements?

Please email any dietary requirements to professionalservices@nswfdc.org.au

Which exhibitors will be there?

MyLife MySuper (sponsor), KIPI Educational Resources, In Home Care Support Agency, Be You, Diversity Kids, PEAK Training and NSWFDCA.

Where can I find a program booklet?

You can download a PDF of the program booklet here

Do I have to be a member of NSW Family Day Care Association to attend?

Yes, this is an event for full financial member services and their educators exclusively.

I’m an educator, how do I know if I’m a member?

Educators registered with member services, are automatically also members of NSWFDCA. So if your service is a member, you are a member. Check if your service is listed in the drop-down list in the registration form.

Can I register more than 4 people?

Yes you can! You can only purchase 4 tickets per transaction, but there is no limit to the number of transactions you can do.

Can I buy a single day ticket for a staff member?

No, unfortunately single day tickets are only available for educators.

Full conference registration is in line with other conferences. We have made the exception for educators only, as they may be working on the Friday. While single day registrations are not available for services, staff can, however, split the registration among themselves if needed (e.g. one staff member attends the Friday, another staff member attends the Saturday). Service staff cannot split their ticket with an educator. Service staff cannot split their ticket with a staff member from another service

To split a staff ticket within a service, make sure both names are listed in the ‘Attendee’ field upon registration. Please note that staff is responsible to return their registration badge to the registration table on day 1 or hand it over themselves to the staff member attending on day 2.

How can I pay for tickets?

We except Visa and Mastercard payments online. Contact us via professionalservices@nswfdc.org.au if you require a different payment method.

Can I get a receipt?

Your confirmation email is also your tax receipt. This will be emailed to the email address provided in the billing information.

I didn’t receive a confirmation or receipt?

Did you enter the correct email address? The confirmation email and receipt will be emailed to the address provided in the billing information, not the attendee information. Please check your spam folder. If you can’t located the email in your spam folder and it has been more than 24 hours, please email professionalservices@nswfdc.org.au.

I forgot which workshops/breakout sessions I registered for!

Just check your confirmation email, it has all the workshops listed per attendee. You will also find your workshop selections in your delegate bag that you’ll receive on the day.

Can I change which workshop or breakout session I registered for?

No, as per our Terms & Conditions, all breakout session choices are final and cannot be changed after registration.

Can I purchase tickets at the event?

Online ticket sales will close on Sunday 15 September 2019. Late registrations after this date cannot be accepted and there are no ticket sales at the event.

What if I can no longer attend the conference?

As per our Terms & Conditions, refunds for cancellations of registrations are only available in exceptional circumstances if approved by the NSWFDCA CEO. However, registrations may be transferred to another delegate. All alterations to your registration must be made in writing to professionalservices@nswfdc.org.au .

Will I receive a certificate of attendance?

Yes, you’ll find your certificate of attendance in your delegate bag.